Check Order Status
Need an update on your order? Log in to your account to view your order details, shipping updates, and tracking information.
Use the same email address you entered at checkout to find your order.
What Can I Find In My Account?
Order details
Review the items, shipping address, and order information connected to your purchase.
Shipping updates
See whether your order is still being processed, has shipped, or is on its way.
Tracking information
Once tracking is added, you can follow the shipment straight from our warehouse.
Can't Find Your Order?
Make sure you’re using the same email address or phone number used at checkout. You can also check your order confirmation or shipping confirmation email for a direct link to your order status page.
Order FAQs
Do I need an account to check my order?
You can log in using the email address connected to your order. Shopify may also allow customers to verify their identity with their order number plus email or phone number after a certain amount of time has passed.
Where can I find my order number?
Your order number is included in the order confirmation email you received after checkout.
Why don’t I see tracking yet?
Tracking appears after your order has shipped and tracking information has been added. If your order is still in production or processing, tracking may not be available yet.
Can I track my order from my email?
Yes. Your order confirmation and shipping confirmation emails include links to your order status page.
What if my tracking link is not updating?
Carrier tracking can take time to update after a label is created. Check back later, or contact customer service if the tracking has not changed for several business days.